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Community Solar Help Center
  • What is my community solar bill for?

    It’s for your monthly subscription charges based on the credits you earned on your utility bill.

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  • How will I pay my electric utility bill and Community Solar bill?

    You will get two bills: one from your utility company, and one from CleanChoice Energy.

    Your Utility Bill:
    You will continue to pay your electric utility bill as you do now. Your utility bill will display your community solar bill credits, and your total amount due will be reduced by the value of the community solar bill credits generated during each billing cycle.

    Your Community Solar Bill:
    We will separately invoice you for your community solar subscription and offer convenient electronic payment.

    You save the difference
    Over time, the difference between your generated solar credits and your electric bill will usually result in savings. Actual savings will depend on the actual production of the solar farm and the value of your bill credits over time as compared to the applicable utility rates established by your Public Utility Commission (PUC) and the specific terms of your subscription agreement.(See: will I save money?)

    How to pay your Community Solar bill:

    You can either send a check in the mail (please mail to the address on your bill) or you can pay or manage your payment method online by creating or logging into your community solar account

     
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  • Why do I have to pay two bills?

    Enrolling in community solar doesn’t change your utility or the type of energy that powers your home, so you’ll still receive a bill from your utility. Your community solar bill is for your solar credits only, which is why its separate.

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  • How is my community solar bill calculated?

    It’s determined by the size of your share of the farm and the amount of solar energy produced. If your solar farm subscription produces more credits than you can use in a single billing cycle, these credits will rollover and be applied to future utility bills.

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  • When will I get my community solar bill?

    Once your farm is generating solar power and after you start receiving credits. If you join a community solar farm that’s already active, you won’t be billed until you start receiving credits on your utility bill. You’ll get your first bill after the first month you receive credits.

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  • When will I get my community solar bill?

    Once you start receiving credits, and depending on your utility’s billing cycle and when your meter is read, you should receive a bill for your community solar subscription in about one or two months.

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  • How will I know that I received credit for the power produced?

    Your utility bill will display your community solar credits.

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  • Will my monthly payment ever change?

    Yes, it’s likely that your monthly payment will change every month. They can vary based on solar production, but will always correspond with the credits allocated to your utility bill. For example, higher production will result in a higher monthly payment, as well as a higher solar credit.

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  • How will I receive my bill?

    As a clean energy company, we do our best to minimize the amount of paper we send out.  So, if you enroll in automatic payments, you can also take advantage of paperless billing. But if you don’t choose automatic payments, we’ll send you community solar bill in the mail.

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  • What if I want to change my bill type preference?

    Just call 1-800-581-0702 or email us at support@cleanchoiceenergy.com to change your method of bill delivery. It may take a billing cycle for the change to be updated.

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  • What do I need to enroll in automatic payments?

    You’ll need to provide a valid email address, a checking account, or a credit card. And you can easily enroll by calling us at 1-800-581-0702 or through our secure customer portal.

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  • How long does it take for autopay to take effect?

    About one or two billing cycles.

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